Definitions
In this section, we define key terms used in this privacy policy to ensure clarity and transparency.
- Any information relating to an identified or identifiable natural person, such as name, email address, phone number, or other identifiers.
- Any operation or set of operations performed on personal data, whether automated or manual, including collection, storage, use, and erasure.
- An individual accessing or using our services, websites, applications, or products.
- Any product, service, website, or application provided by Axonial AI Development at axonialai.info.
- Small text files stored on a user’s device by a web browser, used to remember preferences and enhance user experience.
Data We Collect
We collect data in several ways to provide and improve our services while ensuring security and compliance.
Data Provided by Users
When you interact with our services, you may provide us with certain personal information.
- Contact details such as name, email address, and phone number.
- Company information including business name and Business ID.
- Account credentials and login information.
- Payment details when purchasing our services.
- Project requirements and specifications.
- Feedback, support requests, and correspondence.
Data Collected Automatically
We also gather information automatically to enhance your interaction with our site.
- IP addresses and device identifiers.
- Browser type and version.
- Operating system and platform.
- Pages visited and navigation paths.
- Usage statistics and performance data.
- Cookies data and similar technologies.
Third-Party Data Sources
We may receive personal data from third parties to enrich our services.
- Payment processors for transaction verification.
- Analytics providers for usage insights.
- Marketing platforms for campaign effectiveness.
Purposes of Data Processing
We process personal data for the following purposes, always adhering to data protection principles.
- Providing and maintaining our AI development services.
- Managing user accounts and authentication.
- Processing transactions and billing.
- Communicating with users for support and updates.
- Improving website functionality and user experience.
- Conducting marketing and promotional activities.
- Ensuring compliance with legal obligations.
- Protecting against fraud and security incidents.
Legal Basis for Processing
Our lawful bases for processing personal data include:
- Performance of a contract when providing our services.
- Compliance with legal obligations.
- Consent obtained from users.
- Legitimate interests in improving and securing our services.
GDPR Rights
If you are an EU resident, you have the following rights under the GDPR:
- Right to access your personal data.
- Right to rectify inaccurate data.
- Right to erase your data (“right to be forgotten”).
- Right to restrict processing under certain conditions.
- Right to data portability.
- Right to object to processing.
Cookies
We use cookies and similar technologies to provide and improve our services.
Cookies we use include session cookies, persistent cookies, and third-party cookies.
Cookies can be categorized as essential, performance, functional, or advertising.
You can manage or disable cookies through your browser settings or our cookie banner.
Learn more in our Cookie Policy.
Data Sharing
We may share your data with the following parties under strict confidentiality agreements:
- Service providers and subcontractors.
- Payment processors and business institutions.
- Analytics and marketing partners.
- Legal authorities when required by law.
- Professional advisors for compliance matters.
- Affiliated companies within our corporate group.
International Data Transfers
Your data may be transferred and processed in countries outside your own jurisdiction.
We ensure adequate protections through standard contractual clauses, data transfer agreements, or other approved mechanisms.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy.
Account information is kept while your account is active and up to five years after closure.
Communications and support records are retained for up to three years for reference.
System and access logs are stored for security audits for one year.
After retention periods, data is securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or loss.
- Encryption of data in transit and at rest.
- Regular security assessments and audits.
- Access controls and multi-factor authentication.
Your Rights
You have rights regarding your personal data which you can exercise at any time:
- Right to access and obtain a copy of your data.
- Right to correct inaccurate or incomplete data.
- Right to request deletion of your data.
- Right to restrict or object to processing.
- Right to withdraw consent at any time.
- Right to receive your data in a portable format.
- Right to lodge a complaint with a supervisory authority.
- Right to information about data transfers and safeguards.
Manage Your Personal Data Requests
At axonialai, you have the right to access, correct or delete your personal information. To submit a request, please provide a clear description of the data or action you require and include your registered email or account details.
[email protected]
We review and respond to valid privacy requests within 30 days of receipt, unless additional time is necessary under applicable law.
Marketing Communications
If you opt in, we may send updates on new features, service improvements and promotions via email or SMS. These messages highlight how axonialai helps streamline your AI development projects.
To stop marketing messages, click the unsubscribe link in any communication or email us at [email protected] with “Unsubscribe” in the subject line. You can also contact us by phone or mail.
Children’s Privacy
Our services are intended for users aged 18 or older. We do not knowingly collect personal data from individuals under 18. If you believe we have collected information about a minor, please contact us to initiate removal.
External Links
Our website may include links to third party sites. We are not responsible for their privacy practices. Please review each site’s privacy policy before sharing any personal information.
Policy Updates
We may update this policy to reflect new features or legal requirements. Significant changes will be posted on axonialai.info with the revised date.